S&P Dumpsters (“we” or “us”) respects your privacy. This policy covers the information we collect when you book a dumpster, use your customer portal, or agree to get texts from us.
Your name, email address, delivery and billing address, and mobile phone number. We collect it when you book on our website, sign in to your customer portal, call or email us, chat with us on our website, or sign your rental agreement. If you ask us for offers by email, we keep a record of that: when you asked, where you asked, and the exact wording you agreed to.
When you call us, we keep the number you called from, the time, how long we spoke, and — if you leave a voicemail — the recording and a written version of it, so whoever calls you back knows what you needed.
To provide your rental: confirming your booking, delivery and driver updates, invoices and receipts, and answering your questions — and, if you allow it on our website, to see which of our ads work (see Cookies, analytics and advertising below). If you asked for them, we also email you occasional offers. We don’t send marketing or promotional texts at all: every text we send is about a rental of yours.
Cards and bank accounts are handled by our payment processor, Stripe. We never see or store your full card or account number — we keep only the brand or bank name and the last four digits.
Our website may use cookies and similar technology from Google — Google Analytics and Google Ads — to understand how people find and use the site, to measure which of our ads lead to bookings, and to show our ads to people who have visited the site before (remarketing).
Those cookies aren’t set until you accept them in the cookie notice on our website, and you can say no. If you accept, when you book we may also send Google your email address in scrambled (hashed) form so the booking can be matched to the ad that led to it; Google doesn’t receive it in readable form. Separately, we keep our own cookie for up to 90 days noting the ad or campaign link you arrived from, so we can tell which advertising works.
You can clear cookies in your browser at any time, turn off personalized ads at adssettings.google.com, or opt out of Google Analytics with Google’s browser add-on.
We keep your information in secure storage to prevent unauthorized access, for as long as we need it for your rentals and our business records. You can ask us to delete it at any time.
If you rent from us, we email you about your own rental — confirmations, invoices, receipts, driver updates. That is part of the service and needs no permission from you.
Offers and promotions are a separate thing, and we only send them to people who asked for them by ticking a box on our website or in our chat. Every one of those emails has an unsubscribe link, and unsubscribing stops them for good. It does not affect anything about your rental.
If you opted in to our marketing email, we may also give your email address to advertising platforms — Facebook and Instagram — so they can show you our ads. Your address is sent scrambled (hashed), the platform matches it against its own records, and we never receive anything about you back from them. We do not sell your information, and we do not hand it to anyone for their own marketing.
To stop this, unsubscribe from our marketing email or email info@spdumpsters.com and ask us to remove you. You can also turn off ad matching inside your Facebook or Instagram settings.
We do not share mobile information with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers who help us run the business (for example, text message delivery or customer service). Text messaging opt-in data and consent will not be shared with any third parties. The advertising audiences described above use your email address only, never your phone number, and only if you opted in.
What we text: messages about your rental — booking confirmations, a heads-up when your driver is on the way, delivery-day notes from your driver, a reminder before pickup, and links to sign your rental agreement or add a payment method. The day after pickup, we ask once for feedback with a Google review link, with one reminder the next day and never more than that.
Who gets texts: only people who agree to them — by checking the optional texting box when they book online (it’s unchecked until they check it), turning on text updates in the customer portal, or saying yes when our office asks on the phone. Agreeing isn’t required to rent from us. Full details are in our Text Message Terms.
Message frequency: varies with your rental, usually 3 to 6 texts per rental.
Message and data rates: message and data rates may apply. Your mobile carrier may charge for texts you send or receive.
Opting out: reply STOP to any text from us. You’ll get one text confirming you’re unsubscribed, and no more after that. Reply START to subscribe again.
Help: reply HELP to any text for our contact details, or reach us using the details below. Carriers aren’t liable for delayed or undelivered messages.
S&P Dumpsters · (254) 938-5090 · sales@spdumpsters.com
Every rental is under our Rental Agreement.
